Shipping policy

Shipping Policy – Meryia

Last Updated: December 27, 2025

At Meryia, we are committed to delivering your order with care, efficiency, and transparency. Please review our shipping policy below to understand how orders are processed and delivered.

1. Order Processing

  • Orders are typically processed within 1–3 business days after order confirmation.

  • Orders placed during weekends or public holidays will be processed on the next business day.

  • During high-demand periods or product launches, processing times may vary slightly.

2. Shipping Locations

  • We currently ship within Egypt.

  • International shipping may be introduced in the future and will be announced through our official channels.

3. Delivery Timeframes

Estimated delivery times begin after the order has been dispatched:

  • Cairo & Giza: 1–3 business days

  • Other Governorates: 2–5 business days

Delivery timelines are estimates and may vary depending on location, courier availability, or external factors.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on your delivery address.

  • Any applicable shipping costs will be clearly displayed before payment confirmation.

5. Order Tracking

  • Once your order has been shipped, you may receive a confirmation message or tracking details (if available) via email or phone.

  • Customers are responsible for ensuring that contact and address information provided at checkout is accurate.

6. Delivery Responsibility

  • Orders are delivered to the address provided by the customer at checkout.

  • Meryia is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

  • If a delivery attempt fails due to customer unavailability, additional delivery charges may apply.

7. Delays & Force Majeure

Meryia shall not be held responsible for delays caused by circumstances beyond our control, including but not limited to:

  • Weather conditions

  • Courier service disruptions

  • Government regulations or public holidays

8. Damaged or Missing Packages

  • If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

  • Supporting photos or videos may be required to assist with verification and resolution.

9. Changes & Updates

Meryia reserves the right to update or modify this Shipping Policy at any time.
Any changes will take effect immediately upon being posted on the website.

10. Contact Us

For any questions regarding shipping or delivery, please contact us at:

Email: support@meryia.com
Social Media: Official Meryia channels